Billing and plan flags

What you'll do

Understand what each Tenlo product costs and unlocks, how to upgrade through the Stripe billing portal, how to cancel, and what happens to your access at the end of a billing period.

Before you start

• You need to be signed into Tenlo to manage your subscription.
• Upgrade and cancel actions go through the Stripe billing portal — have your payment method ready if you're upgrading.

Steps

Products and prices

All prices are in CAD per month. No setup fees. Month-to-month.

| Product | Price | What it unlocks | |---|---|---| | Reputation AI Essentials | $30/mo | Google and Facebook review monitoring, AI-drafted replies with an approval queue, eligible auto-publish, sensitive-review routing, review history and export, basic monthly report | | Reputation AI Growth | $50/mo | Everything in Essentials, plus email/SMS review-request campaigns and the trust asset generator | | Reputation AI Pro | $99/mo | Everything in Growth, plus Trust Score, service recovery workflow, competitor intelligence, AI visibility and a monthly Trust Audit | | AI Support Chatbot | $125/mo | Embeddable chat widget with RAG knowledge base, conversation history, human handoff | | Conversational Sales Assistant | $100/mo | Lead-qualifying chat widget, ICP scoring, Calendly bookings, CRM sync | | Sales Outreach AI | $125/mo | Prospect import, AI-written email sequences, sends from your own Gmail/M365 mailbox (~50/day) |

Each Reputation AI plan covers one location. Running several? Ask hello@tenloai.com about Reputation AI Multi Location, which is quoted per business.

Bundles — all four products for one price. Sales Outreach in either bundle includes the same 500-prospect/month cap as the standalone product.

• Growth Bundle — $325/mo: Reputation AI at Growth. Saves $75/mo versus subscribing individually ($400).
• Pro Bundle — $375/mo: Reputation AI at Pro. Saves $74/mo versus subscribing individually ($449).

How to upgrade

Switching Reputation AI plans (Essentials, Growth, Pro):

1. Go to Settings → Billing (or navigate to /dashboard/settings/billing).
2. In the Reputation AI plan card, click Switch to … on the plan you want. Bundle customers can switch between the Growth Bundle and the Pro Bundle the same way.
3. Upgrades take effect immediately and charge the prorated difference today. Downgrades take effect immediately and credit the unused part of the period to your next invoice.

Adding another product: on the Billing page, the Add More Products card links to the pricing page, where you can subscribe to another product. New product flags are enabled on your account as soon as checkout completes, and the relevant dashboard tabs appear in the nav.

Moving to a bundle: if you already subscribe to one or more products, email support@tenloai.com and we'll move you onto the Growth or Pro Bundle. Don't buy a bundle from the pricing page on top of an existing subscription — that starts a second subscription alongside the first.

Payment method and invoices: click Manage Billing → to open the Stripe customer portal, where you can update your payment method or view past invoices.

If the Manage Billing button is not visible, your account may be on a legacy plan without a Stripe customer ID. Contact support@tenloai.com for help.

How to cancel

Cancellation is handled through the Stripe billing portal:

1. Go to Billing → Manage Billing →.
2. In the Stripe portal, click Cancel plan.
3. Confirm cancellation.

Your products stay active until the end of your current billing period. After that, the product flags are disabled and the corresponding dashboard sections are hidden.

What happens at end-of-period

When a subscription ends (cancelled or payment fails for too long):

• Product flags are set to false on your account.
• Dashboard tabs for the disabled products stop appearing in the nav.
• Your data (reviews, conversations, leads, knowledge base) is retained while your account is open and for 90 days after cancellation, then automatically purged. Resubscribe within that window and everything is still there. For an immediate deletion request, email hello@tenloai.com.
• Active sequences in Sales Outreach stop enrolling new prospects, but emails already in flight for enrolled prospects complete their schedule.

Trial periods

New subscriptions start with a free trial (14 days for Reputation AI; 7 days for all other products). No charge until the trial ends. You'll see a "Free Trial" badge and a countdown in the Billing tab during the trial period.

Common problems

Manage Billing button is missing or disabled. This usually means your account doesn't yet have a Stripe customer ID — common for accounts provisioned manually before the billing portal was set up. Email support@tenloai.com and someone will sort it out.

I cancelled but still see the product in my nav. Access runs until the end of your billing period, even after cancellation. The nav item will disappear automatically on the period end date.

I upgraded but the new product tab hasn't appeared. Try a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac). If it still doesn't appear after a minute, sign out and back in — the plan flag cache is updated on login.

My payment failed. What happens? You'll see a "Payment Past Due" badge on the Billing tab. Tenlo's Stripe config gives a short grace window before access is revoked. Go to Manage Billing and update your payment method before the grace period expires.

Full billing reference

For the full cross-product billing reference — including each product's specific caps and the 90-day post-cancellation data-retention window — see Billing & plans on docs.tenloai.com.

Still stuck?

Try the Ask AI chat — it has the latest troubleshooting answers, or email support@tenloai.com.